Free valuation Encore Luxe legal
How we collect, use, share and protect your personal information when you browse our website or use our luxury valuation and purchasing services.
Last updated 30 September 2026
Encore Luxe Ltd is the controller of the personal information described in this policy. We are registered in England and Wales under Company No 17518247. Our registered business address is Old Sorting Office, Oldfield Lane, Heckmondwike, West Yorkshire, WF16 0JD.
Public contact for customers: hello@encoreluxe.co.uk · 01924 943540. Data protection officer / group privacy contact: Ashley Hainsworth (group DPO role). Privacy requests can go to hello@ or ask for the DPO.
We may collect your name, postal and email addresses, telephone number, item photographs and descriptions, valuation correspondence, payment details, proof of identity or ownership, transaction records, and technical information such as your IP address, browser, device, referring page and use of our website. Please do not send identity documents or financial information unless we request them through an agreed channel.
We use personal information to respond to enquiries, provide valuations, authenticate and assess items, make and administer offers, arrange collections or returns, make payments, keep transaction records, improve our service, secure the website, prevent fraud and comply with legal or regulatory obligations. Where an indicative AI valuation is shown, a human reviews the material before any purchase offer is confirmed.
We process information where it is necessary to take steps at your request or perform a contract with you, to comply with a legal obligation, or for our legitimate interests in operating and protecting our business, valuing and purchasing luxury goods, improving our services and preventing fraud. Where consent is the appropriate basis — including optional cookies under PECR — you may withdraw it at any time.
We may share relevant information with trusted service providers supporting:
We do not sell your personal information.
Some providers may process information outside the United Kingdom. Where this happens, we use protections required by UK data protection law, such as an adequacy decision or approved contractual safeguards. You may contact us for more information about the safeguards relevant to your information.
We retain information only for as long as reasonably necessary for the purpose collected, including to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements. Enquiry information that does not lead to a transaction is periodically reviewed and deleted or anonymised when it is no longer needed.
When you continue to the next step of our valuation or gold quote form, the email address or mobile number and item details you have entered so far (not your photos) may be saved. We use them only to follow up on your valuation, and delete them after 30 days if you do not submit the form.
Depending on the circumstances, you may ask for access to your information, rectification of inaccurate data, deletion, restriction or transfer, or object to certain processing. You may also withdraw consent where we rely on it. Contact hello@encoreluxe.co.uk (or ask for the DPO, Ashley Hainsworth) to exercise a right; we may need to verify your identity.
You can complain to the UK Information Commissioner’s Office (our supervisory authority) at ico.org.uk · contact the ICO. We welcome the opportunity to address your concern first. An ICO fee registration number was not found on the Bed Kingdom privacy notice; Ashley can publish one here if Encore Luxe Ltd holds it.
We use appropriate organisational and technical measures to protect personal information, but no online transmission is completely secure. Our valuation and purchasing services are intended for people aged 18 or over, and we do not knowingly collect information from children.
Contact Encore Luxe by email at hello@encoreluxe.co.uk, by telephone on 01924 943540, or by post at Old Sorting Office, Oldfield Lane, Heckmondwike, West Yorkshire, WF16 0JD. DPO / group privacy: Ashley Hainsworth. We may update this policy when our services or legal obligations change; the latest version is always published here.