Free valuation The selling agreement
Clear terms for valuations, physical inspection, accepting an offer, payment and the return of an item.
Last updated 22 September 2026
These terms apply when you use the EncoreLuxe website, request a valuation or offer an item for sale to us. By submitting an item or sending it to us, you confirm that you have read and accepted these terms.
Encore Luxe Ltd is a company registered in England and Wales under Company No 17518247. We buy selected pre-owned luxury goods directly from sellers. We do not act as your agent and submitting a valuation request does not oblige either party to complete a sale.
You must be at least 18 years old, able to enter a binding contract and the legal owner of the item, or have the owner’s express authority to sell it. You must be entitled to sell the item free from finance, liens, security interests or third-party claims.
We may request proof of identity, address, ownership or purchase and may decline to proceed if satisfactory information is not provided.
You must provide complete and accurate information about the item, including its brand, model, condition, alterations, repairs, provenance and known defects. Photographs must show the item being offered and must not conceal damage or identifying details.
You must tell us if an item has been reported lost or stolen, is subject to an insurance claim, contains replaced or non-original parts, or may infringe another person’s rights.
Any figure given from photographs or a description is indicative only. It is not a binding purchase offer and may change after physical inspection, authentication, condition assessment and review of current market demand.
An offer remains open only for the period stated with it. We may withdraw an offer before payment if we identify an error, receive materially different information or cannot verify the item.
Do not send an item until we have provided or agreed handover instructions. You are responsible for packing it securely, removing unrelated personal property and following any carrier restrictions.
Unless we expressly confirm otherwise in writing, you retain ownership and bear the risk of loss or damage while the item is in transit to us. Keep photographs, proof of postage and tracking information. Any insurance we arrange applies only to the extent and on the conditions confirmed in writing.
We may inspect, photograph, weigh, measure and authenticate the item, including through an independent specialist. Reasonable inspection may involve opening accessible compartments, examining serial or reference details and testing functions.
If the item does not match the description, has undisclosed damage, cannot be authenticated or market conditions have materially changed, we may make a revised offer or reject the item.
You may decline an initial indicative offer without charge before sending us the item. If you accept a confirmed offer, acceptance is binding and authorises us to purchase the item for the agreed amount, subject to any outstanding identity, ownership or fraud checks.
If we make a revised or final offer after receiving the item, you may accept or reject it within the time stated. No sale takes place if you reject it.
If you reject our revised or final offer after your item has been sent to or received by EncoreLuxe, you are responsible for arranging and paying all return shipping costs.
You must use your own reputable courier and purchase insurance that covers the item for its full replacement value. You are responsible for checking the courier’s terms, exclusions and maximum compensation; standard parcel cover may exclude jewellery, watches and other high-value goods.
We provide a collection address and reasonable collection times. The item is released only to the courier you arrange after we receive the required booking and insurance details. Risk passes back to you when the item is handed to your courier. We are not responsible for loss, delay or damage in return transit arranged by you.
If you do not arrange collection within 30 days of our return notice, we may charge reasonable storage costs. We contact you before any storage charge applies. This does not limit any rights you have under applicable law.
If we reject an item because it is counterfeit, suspected stolen, unlawful to possess or connected with fraud, we may retain it while making enquiries and may give it to the police, a rights holder, a carrier or another competent authority where legally required or reasonably appropriate.
Otherwise, return arrangements are confirmed with you. Where we reject an item for our own commercial reasons without making a revised offer, we tell you in writing which party is responsible for the return cost before collection is arranged.
We pay by the method and within the timeframe confirmed with the accepted offer. Payment must be made to an account in the seller’s name unless we approve another arrangement after completing appropriate checks.
Ownership transfers to EncoreLuxe when we have both confirmed acceptance and initiated the agreed payment. After ownership transfers, you cannot cancel the sale or request the item’s return, except where the law requires otherwise.
Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not liable for indirect or consequential loss, loss of profit or loss caused by inaccurate information you provide, inadequate packaging or a courier arranged by you.
Our total liability relating to an item is limited to its fair market value at the time of the event giving rise to the claim. Your statutory rights are not affected.
Website content and valuations are general information, not financial, tax or legal advice. You may not misuse the website, interfere with its operation or copy its content except as permitted by law.
We use your information to assess items, communicate with you, prevent fraud and complete purchases as described in our privacy policy. Notices relating to an offer or return may be sent using the email address or telephone number you provide.
We may update these terms from time to time. The version in force when you send an item applies to that proposed sale unless both parties agree otherwise in writing. If part of these terms is unenforceable, the remaining terms continue to apply.
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, although consumers living elsewhere in the United Kingdom retain any mandatory right to bring proceedings in their home courts.
Questions about these terms or a return can be sent to hello@encoreluxe.co.uk, raised by calling 01924 943540, or posted to Encore Luxe, Old Sorting Office, Oldfield Lane, Heckmondwike, West Yorkshire, WF16 0JD.